If you found yourself here then you either need to upgrade to the Family Plan or switch back to the Individual Plan. The process isn't that hard and doesn't take long. Just click the link below for which change you need to make and you'll be taken to the start of that process.
Individual Plan to Family Plan:
Step 1: Log into your account and navigate to the "Account Settings" page.
Step 2: Click on the "Switch to Family Plan" link at the bottom of the page.
Step 3: Choose whether you want to pay monthly or yearly and confirm your purchase.
Step 4: You have now switched to the Family Plan. Click the "inviting a family member" link to start adding your family.
Step 5: Invite your first family member by adding their name, email, and accountability partner. Click the "Invite Family Member" button.
Step 6: Add more family members if needed, if not, then you can see your family plan details (who is using it and their accountability partners) on this page.
And you are done. From here, each user will get an email to sign up for Ever Accountable and download it on their device.
Family Plan to Individual:
Step 1: Log into your account and navigate to the "Account Settings" page and click on the "Cancel Subscription" link at the bottom of the page.
Step 2: Confirm the cancellation of your subscription by clicking the "Yes, Cancel My Subscription" button.
Step 3: Click on the "Resubscribe" button.
Step 4: Choose whether you want to purchase the monthly or yearly plan.
Step 5: Enter payment details and click the "Pay" button.
After paying you will be directed to this page. Click the "Back to Account" link.
And you are done!